Reviews for Kenzy Gifts & Decor in Lake Forest, IL | 12 Reviews
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12 Customer Reviews / Average: 3.3 out of 5
Sept. 16, 2023 at 11:37 AM EST
"Store is closed in Lake Forest"
~ LH
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May 3, 2023 at 1:10 PM EST
"Like others have said, this is definitely a scam! I placed an order 2 months ago. My credit card was charged, but I never received the item or any notification that it had shipped. I've been trying to contact them for a month. Their phone number is out of service, and no one answers their customer service email. I'm forced to dispute the charge with my credit card company. Very disappointing."
~ Sarah Michalik
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Feb. 17, 2023 at 3:18 PM EST
"Shopped online for a gift. Said it was in stock, but it wasn't. After multiple emails asking for tracking, shipping info, I finally asked for a refund. All requests were ignored. I opened a case with the BBB. Have opened a fraud case with Bank to get my 133.84 returned."
~ Lynn Denslow
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Feb. 1, 2023 at 5:20 PM EST
"I ordered from this shop on 28th. The item was paid for but never shipped or received. I cannot reach store by phone. This is a total scam."
~ Marian Smith
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Jan. 21, 2023 at 4:16 PM EST
"I too have been scammed! Do not order from this site!"
~ Linda
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Jan. 16, 2023 at 7:16 AM EST
"They are thieves. They don’t have the merchandise they “sell”"
~ Noymfb
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Jan. 11, 2023 at 6:56 PM EST
"They suck. Ordered two weeks ago charged my card no contact since. No answer to emails. If you call you just get put on hold forever This is a sham company. I have reported to the feds"
~ Noyb
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June 9, 2022 at 11:16 PM EST
"I ordered a yellow Kate Spade kettle from this store and never received the item. I called 3 times and emailed the store and still no refund. I spoke with someone the second time I called and was given my order number and told I would get my money refunded to my card because they never had the kettle in stock. No one has called or responded to my emails or even offered me a store credit. Poor customer service. I am so disappointed."
~ Alexis Spence
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Nov. 10, 2021 at 4:52 PM EST
"One of my favorite local shops, especially great for gift giving as there are many price points. The displays are beautiful and the service is most helpful. So glad to have you in town!"
~ Kate
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June 1, 2021 at 3:05 PM EST
"Kenzy Gifts & Decor makes it easy to start a registry and add gifts to it! Super stylish and trending designers. A beautiful boutique in Lake Forest!"
~ Lauren Clamage in TX
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Sept. 22, 2018 at 6:34 PM EST
"Kenzy Gifts & Decor - prepare to be addicted to shopping at Kenzy! Kenzy is a friendly and inviting, stylish shop (2 locations) that offers the consumer the best of hospitality and timeless charm in gift buying and accessorizing for the home! Kenzy’s owner, Yasmin and her shops team, bring attention to detail and catering to the client and occasions top priority- in the north shore and northwest community of Chicago. I enjoy thoroughly, my boutique shopping experience and relationship at Kenzy immensely."
~ Tami Pinsker
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April 29, 2017 at 6:05 PM EST
Wedding picture
~ Phillip in IL
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